Diaglana platform terms of use
Last updated: 4 October 2026.
Owner, purpose and acceptance
Reprorace SL, NIF B75382259, Avda. Montes de Oca, 20, Nave 15, 28703 San Sebastián de los Reyes (Madrid), España (hereinafter Diaglana). These terms govern the use of the Diaglana platform (app.diaglana.com) and its apps, which let workshops, networks, experts and private customers manage units, vehicles, remote diagnostic sessions, work orders and reports, and take part in the community and the expert marketplace.
You accept them when you create your account, which keeps the accepted version and its date. Purchases are governed by the terms of sale and data processing by the privacy policy. You must be at least 14 to create an account; to contract paid services, of legal age or acting for a business with sufficient authority.
Accounts and security
You can sign up with your email and a password or with Google, Apple or Facebook through our identity service. Completing sign-up gives you a personal account. Workshops and networks are registered by us or by their network.
Each person uses their own account, does not share it and protects their credentials and second factor. Account data must be accurate and up to date. Tell us as soon as you suspect unauthorised use. You are responsible for what is done with your account if you failed to protect it with due care.
Organizations and roles
Organizations (workshops, networks and companies) decide who in their team has access and with which role, and are responsible for their users' actions. Data generated within an organization belongs to that organization; if you leave it, you lose access to that data.
Whoever accepts these terms on behalf of an organization declares they have sufficient authority to bind it.
Acceptable use
Only for lawful diagnostics, maintenance and repair and the platform's other purposes. You may not use the platform or units to: alter odometers; disable safety, anti-theft or emission-control systems where the law forbids it; access vehicles without their owner's or user's authorisation; attack, overload, test the security of without permission or bulk-extract data from the service; impersonate others; or publish content that is unlawful, misleading, spam, harassing or that infringes third-party rights or other people's personal data.
If you discover a vulnerability, report it to us confidentially at the contact address before disclosing it.
Remote sessions and the driver's consent
Each session needs the express authorisation of the vehicle's owner or user, given with the unit's button or in the app, who may withdraw it at any time; the unit then stops the session. The workshop is technically responsible for its intervention and for telling the customer what it will do.
During the session the vehicle must be stationary and safe; for ECU programming, with a battery maintainer. The unit may stop the session for safety (low battery, consent withdrawn, engine cranking or loss of connection). If the connection drops, the unit keeps the ECU session alive for at least 10 minutes so it can resume.
Each session's communications are recorded to analyse them and improve the service, as the privacy policy explains. Up to three people authorised by the workshop may watch a session in read-only mode, without being able to send anything; the customer always sees the session status.
Data the workshop sees
During and after an authorised session, the workshop sees the unit identifier, VIN, fault codes, live data, battery voltage, session status and the reports it generates. It only sees the units and vehicles its customer authorises.
The workshop is the controller of its customers' data and we process it on its behalf as processor: only on its documented instructions (these terms and the platform settings), with staff bound by confidentiality, with the security measures of article 32 GDPR, helping it handle its customers' rights and personal data breaches, and erasing or returning the data at the end of the service unless the law requires keeping it. The workshop authorises us to use the sub-processors listed in the privacy policy; we will notify it of changes so it can object. It may ask us for the information needed to demonstrate compliance with article 28 GDPR.
Connected unit data
The units generate data about their operation (events, connection and battery voltage) and about sessions (diagnostic data and recorded communications), stored in the platform. You can view your units' data in the platform and, under Regulation (EU) 2023/2854 (the Data Act) where applicable, ask us for a copy in a structured, machine-readable format or to make it available to a third party you choose.
You agree that we may use the units' non-personal data to provide, maintain and improve the service and compatibility. We will not use it to derive insights about your economic situation, assets or working methods that could undermine your commercial position. Personal data is processed under the privacy policy.
Expert marketplace
Experts are people from suitably equipped workshops who publish a profile with their specialties, services and rates. Each profile and each change is reviewed before publication: we automatically check it lists no prohibited services and a person approves or rejects it with reasons. The expert is responsible for the accuracy of their profile, for being qualified for the services they offer and for their tax obligations.
Experts can be hired and paid on the platform. Diaglana acts as an intermediary and collects on behalf of the expert's workshop; the service contract is concluded between the customer and that workshop and is governed by the expert hiring terms, which we show you before you hire. Workshops paid through the platform identify themselves as traders.
Profiles are shown according to the filters you choose; no expert pays to appear higher.
Community
You can create a profile, post texts and photos, reply, like, follow, block and report. Your profile is only visible to people with an account unless you make it public; a published expert's profile is always public. The feed shows posts in chronological order, from the people you follow and from the community; there are no sponsored posts and no profiling-based ranking.
Rules: respect others; do not post content that is unlawful, misleading, spam, harassing, hateful or that infringes intellectual property or privacy; do not post other people's personal data (including VINs or number plates of third parties' vehicles) without a legal basis; and do not use the community to sell prohibited services or illegal activities.
Licence over your content
You remain the owner of what you post. You grant us a non-exclusive, free, worldwide licence, without the right to sublicense except to our technical providers, to host, reproduce, technically adapt (for example, compress photos), display and make your content available on the platform, its apps and diaglana.com, according to the visibility you choose, while it is published and for the reasonable time it takes to be erased from backups.
You warrant that you hold the rights needed for what you post. Public content may appear in search engines; we ask artificial intelligence training crawlers not to use community conversations.
How to report illegal content
Anyone can notify us of content they consider illegal or contrary to these terms with the "Report" button on each post or profile, or by writing to info@reprorace.com (article 16 of Regulation (EU) 2022/2065, the Digital Services Act). State why you believe it is illegal, the exact location of the content, your name and email (except for child sexual abuse offences) and a statement that you act in good faith and that the information is accurate and complete.
We will confirm receipt, review the notice diligently, objectively and non-arbitrarily, with human involvement, and inform you of the decision and the ways to challenge it.
Our decisions and the reasons for them
We may remove or restrict the visibility of content, suspend or close an account or expert profile and limit features when content is illegal or breaches these terms. When we do, we will send you a clear statement of reasons (article 17 of the Digital Services Act): what we decided and its scope, the facts, whether automated means were used, the rule or clause applied and how you can challenge it.
We use no automated systems to remove community content; we apply automatic rate limits to curb spam and the prohibited-services check on expert profiles. Decisions are taken by people.
Complaints against our decisions
For six months after a moderation decision, the person affected and whoever submitted the notice can complain free of charge from the platform or by email (article 20 of the Digital Services Act). A person other than the one who decided will review the complaint diligently and answer with reasons; if you are right, we will reverse the decision without delay.
You may also turn to an out-of-court dispute settlement body certified by the competent Digital Services Coordinator (article 21) or to the courts. Experts can use the same channels about their profile.
Suspension for misuse
After a prior warning, we will suspend for a reasonable period those who frequently post manifestly illegal content, and stop processing for a while the notices of those who frequently submit manifestly unfounded notices or complaints (article 23 of the Digital Services Act). We decide case by case, considering the number of cases, their gravity and the intention.
Trusted flaggers, authorities and transparency
We give priority to notices from trusted flaggers designated under article 22 of the Digital Services Act and comply with orders from the competent judicial and administrative authorities. We will publish the content moderation transparency information the rules require of us. We show no advertising on the platform.
Artificial intelligence assistants
Our team uses artificial intelligence assistants, through an internal interface with limited keys and permissions, to read contacts, orders and support requests and draft notes. It is an internal tool: not available to customers, it sends nothing by itself and a person always reviews and decides. If we ever offer artificial intelligence features that interact with you, we will clearly tell you.
Plans and payments
Some features require a paid plan or licence, with the price and conditions shown before you contract. If we change the price of an ongoing plan, we will give you at least 30 days' notice and you may cancel it before the change applies.
Availability and service changes
We work to keep the service always available, but there may be interruptions for maintenance, updates or external causes. Incidents and planned maintenance are published on the status page. Unless agreed in writing in a professional plan, we do not guarantee a specific availability level, without prejudice to your conformity rights as a consumer.
We may change or withdraw features for justified reasons (security, regulation, technical or product developments). If a change significantly harms you, we will give you advance notice and, if you are a consumer, you may terminate the contract at no cost.
Intellectual property and licence
The platform's software, firmware and content belong to the owner or its licensors. We grant you a non-exclusive, non-transferable, revocable licence to use them while your account is active, for the purposes of these terms. Decompiling or reverse engineering is not allowed except where the law permits. Open-source components are governed by their licences.
Liability
We are not liable for damage caused by workshop interventions, third-party tools or services, or use contrary to these terms or the units' instructions.
With businesses, our total liability for the service is limited to the amount they paid us in the 12 months before the event and excludes loss of profit and indirect damage.
Nothing above limits our liability for wilful misconduct or gross negligence, personal injury, defective products, or towards consumers where the law does not allow it.
Suspension and closure
You may close your account at any time from your account or by writing to us. We may suspend an account that breaches these terms or endangers the service or others, with prior notice except in emergencies, and terminate the contract with 30 days' notice or immediately for a serious breach, giving reasons.
On termination, you may download your data for a reasonable period unless the law or the reason for termination prevents it; then we erase or block it as the privacy policy explains.
Changes to these terms
If we change these terms, we will notify you in the platform or by email at least 15 days in advance, stating the changes. If you disagree, you may close your account before they apply. Changes required by law or security may apply sooner, with the reason explained.
Law and jurisdiction
Spanish law applies. If you are a consumer, you keep the protection of the mandatory rules of your country of residence and may go to the courts of your domicile. In all other cases, the parties submit to the courts of the city of Madrid.